At Paxezor, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns & Return Policy
Last Updated: August 2, 2026
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Certain items, such as personalized products, gift cards, and clearance items, may not be eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our mistake or a defective product.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- A brief description of the issue
We will review your request and, if approved, arrange a replacement or refund at no additional cost.
Order Cancellations
Orders may be cancelled within 12 hours of being placed.
Once an order has been processed or shipped, it can no longer be cancelled.
Return Shipping
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
If the return is due to our error, or because the item arrived damaged or defective, Paxezor will cover the return shipping costs where applicable.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Final sale or clearance items
- Products that have been used or damaged after delivery by the customer
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Paxezor
Email: Paxezor360@gmail.com
We aim to respond to all inquiries within 24–48 business hours.